Mark Banks

Centre Manager | Market Square Shopping Centre

Mark Banks has been involved in property management since 1992 and his portfolios have included some of Brisbane’s largest commercial properties.

Prior to joining Trident in November 2002, Mark was managing a $250 million portfolio of retail, commercial and industrial properties and he now manages shopping centres and commercial buildings in Brisbane, Ipswich and across South East Queensland.

Mark thrives on the dynamics of an ever-changing industry and prides himself on managing each property in his portfolio with integrity and fairness, providing reliable, decisive and knowledgeable management to his clients.

Alan Grant

Centre Manager | Underwood Marketplace

With more than 20 years’ experience working in the Retail Industry, Alan has held both Operations Manager and Centre Manager roles across centres in Queensland and NSW. He is passionate about the industry as he enjoys the various relationships with Landlords, Tenants and also the retail customers as they are all unique, but equally important.

Alan possesses a hands-on approach and understands that listening is of vital importance. This approach extends to all relationships that he holds. He believes that by liaising & listening, you are well placed to understand what is required by all parties and also what is required to make a successful partnership.

Ben Williams

Executive – Transactions & Advisory

Ben Williams joined Trident in August 2017 as a Commercial Property Analyst before moving into a Transactions & Advisory Executive role in the Brisbane CBD.

He graduated from the University of Queensland in 2017 with a Bachelor of Business Management – majoring in Real Estate and Development and is passionate about all aspects of the property industry, meeting new people and is dedicated to helping clients in any way possible.

Ben prides himself on being able to think laterally and creatively, to provide clients with solutions to their property requirements while also adding value to their asset.

He is passionate about using his deep knowledge of commercial property to guide property owners to generate income and add value to their investments and says Trident has provided him with a deep understanding of the intricacies and relationships between leasing, sales, management and design.

Rachel Cooper

Property Manager

Rachel Cooper has been in the real estate industry for more than 10 years, starting out in centre management on the NSW Mid North Coast before moving into residential property management in Brisbane.

She joined the Trident team in July 2017 and thrives on being able to adapt and evolve with each client, tailoring her knowledge and experience to help them achieve their goals.

Rachel is passionate about property management and is devoted to developing new skills on both a business and personal level so she can excel at managing landlords’ assets and helping them succeed.

Luke Healy

Executive | Portfolio Analysis & Transactions

Luke joins Trident as Executive of Portfolio Analysis & Transactions to work alongside our Managing Director.  Luke will be supporting and coordinating the assessment of real estate opportunities for clients, as well as strategic planning on the existing property portfolios to maximise returns.

He graduated from the Queensland University of Technology in 2017 with a Bachelor of Property Economics and is passionate about all aspects of the property industry, in particular, project development.

Having spent the past 5 years in property development, Luke brings the ability to assess value add opportunities in the market.

Julia Wu

Assistant Centre Manager | Underwood Marketplace

Having worked across both the Retail and Residential property sectors, Julia joins Trident with an understanding of how to effectively liaise with clients, tenants and customers. Believing that teamwork is of vital importance, Julia joins as Assistant Centre Manager for Underwood Marketplace, where she can put this belief to use whilst working alongside the Centre Manager.

Having multi-lingual ability covering English, Mandarin and Japanese, Julia is able to engage with a broad range of customers and provide them with confidence in their dealings with us.

Tommie Cheung

Admin Support Officer | Market Square Shopping Centre

Tommie has a background within sales and offers professional customer care when liaising with all levels of stakeholders.  He takes pride in ensuring that the company best delivers on its promises to customers by taking ownership of the customers’ journey as they connect with our service offering.

Having multi-lingual ability covering English, Papua New Guinean, Cantonese and Mandarin, it allows Tommie to engage with a broad range of customers and provide them with confidence in their dealings with us.

Amanda Shepherd

Senior Accounting Officer

Amanda Shepherd’s career in finance and accounting began in Australia before she spent two years working in England.

She returned home to join Trident in June 2015 and is proud to be part of a team that offers a high level of service to both staff and clients and is capable of adapting its services to meet their needs.

Amanda is passionate about finance and always eager to learn new systems and processes. She loves the attention to detail that goes with her role and thrives on the challenges in a field where no two days are the same.

Aimee Mu

Accounts Officer

With more than eleven years of accounting experience, Aimee joins Trident’s Property Management Accounts Team in the capacity of Accounts Officer. Having previously worked for a Commercial Property Landlord, Aimee comes to us with a wealth of knowledge regarding commercial property accounts practices and procedures.

Being a team player, Aimee will work alongside Amanda to ensure that a high level of service is delivered to our clients. Aimee also loves the attention to detail that goes with her role and thrives on the challenges in a field where no two days are the same.

Having multi-lingual ability covering English, Mandarin and Cantonese, Aimee is able to engage with a broad range of customers and provide them with confidence in their dealings with us.

Gretta Lloyd

Executive Support Officer

Gretta is the newest member of the Trident team, joining in January 2020 as Executive Support Officer.

Gretta has vast experience in executive support and office manager roles in the legal, media and retail sectors and has worked for Maurice Blackburn, Shine Lawyers and national retail brand DISSH in senior roles, managing office, administration activities, as well as external client management.

Gretta expertly draws on her experience in office management, administration, HR, marketing and payroll to support the executive team in exceeding client expectations, while also ensuring the company is well placed operationally going forward.

Gretta loves her role as it continually expands her broad range of skills and no day is the same – just the way she likes it.